Features
Powerful Features
Everything you need to manage your field service operations efficiently.
Dispatch Pro brings scheduling, dispatch, technician and customer management, real-time updates, and analytics into one platform. Features are organized around how you work: plan and assign jobs, track your team and performance, and keep customers informed—all with a focus on reducing admin time and improving first-time fix rates for HVAC, plumbing, electrical, and contracting teams.
Scheduling & Dispatch
Smart Scheduling
AI-powered scheduling that optimizes routes and technician assignments.
Route Optimization
Minimize travel time and fuel costs with intelligent route planning.
Real-Time Updates
Instant notifications when job status or technician location changes.
Technician Management
Performance Tracking
Monitor technician performance with detailed analytics and metrics.
Mobile App
Full-featured mobile app for technicians to manage jobs on the go.
Skill Management
Assign jobs based on technician skills and certifications.
Customer & Business
Customer Profiles
Complete customer management with service history and preferences.
Communication Tools
Integrated messaging and notifications for seamless communication.
Business Analytics
Comprehensive reporting and analytics for data-driven decisions.
Why These Features Matter
Smart scheduling and route optimization cut drive time and fuel costs while making it easier to balance workload across technicians. Real-time updates mean dispatchers see job status and location without constant calls, and customers can get automated or manual updates. Performance tracking and skill-based assignment help you put the right person on each job and identify training needs. Customer profiles and service history improve repeat visits and communication. Together, these features help you run a more efficient, transparent, and scalable field service operation.
Our mobile experience is built for technicians in the field: view schedule, update status, capture photos and signatures, and work offline when needed. Back in the office, dashboards and reports give you visibility into completion rates, revenue, and team performance so you can make data-driven decisions.