Support
Support Center
We're here to help you get the most out of Dispatch Pro.
Dispatch Pro support includes email (support@dispatch-pro.com) Mon–Fri 8am–6pm CST, FAQs, documentation, and video tutorials.
Whether you need help with account setup, billing, the technician app, or integrations, we’re here to help. Check the FAQs below for quick answers; for anything else, email us or use the contact form on our Contact page. Enterprise customers receive priority support and can request dedicated training and onboarding sessions.
Email Support
Typical response time within 24 hours.
support@dispatch-pro.comLive Chat
Chat with our team in real-time.
OnlineFrequently Asked Questions
Quick answers to the most common questions.
How do I reset my password?
Go to the login page and click "Forgot your password?". Follow the instructions sent to your email.
How many technicians can I add?
Our standard plan supports up to 50 technicians. Enterprise plans offer unlimited technician accounts.
Is there a mobile app for technicians?
Yes! The technician interface is a PWA that can be installed on any smartphone.
Do you offer on-site training?
We provide virtual training for all plans and on-site training for enterprise customers.
How do I update my billing or payment method?
Log in to your account and go to Settings or Billing. You can update your payment method and view invoices there. For invoice billing (Enterprise), contact your account manager.
Can I export my data?
Yes. You can export job history, customer data, and reports from the dashboard. Enterprise plans may include additional export and backup options.
What browsers and devices are supported?
Dispatch Pro works in modern browsers (Chrome, Firefox, Safari, Edge) on desktop and mobile. The technician experience is optimized for smartphones and tablets and can be installed as a PWA.
Video Tutorials
Watch step-by-step guides on how to use every feature.
Watch NowTechnical Resources
Download integration guides, security whitepapers, and system specs.
Download PDF